No. We do not offer refunds or exchanges unless your products arrive damaged.

Reach out to us at 256-750-0853 within 24 hours of receiving your order. Please include clear photos or videos, your order number, and a clear photo of your packing slip. Items must be unused.

Damaged, unused items must be reported within 24 hours of receiving your order. Claims reported after this window may not be eligible for a replacement or refund.

If your claim is eligible and approved, we may issue a replacement, refund, or store credit at our discretion. Items must be unused and in their original condition.

Orders cannot be changed once they are placed or fulfilled, and we do not offer refunds or exchanges for customer error. Please review your order carefully before completing checkout.

All shipping orders are processed within 1-3 business days after payment is received.

Pickup orders are processed within 1-3 business days and must be picked up within 7 business days. Orders not picked up in time will be cancelled without a refund.

We ship Monday through Friday.

Yes. Express and overnight shipping are available Monday through Thursday. Orders placed on Friday are not eligible for expedited shipping.

No. Delays caused by the carrier are outside of MaluxeMinks' control and are not considered a company issue.

MaluxeMinks (MaluxeCollections) is not responsible for lost or stolen packages. Packages marked as "Delivered" by the carrier will not be reshipped. Please contact the carrier directly to file a claim.

MaluxeMinks (MaluxeCollections) is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information entered at checkout.