• We do not accept returns or exchanges.
• Refunds or exchanges are only considered when products arrive damaged. See Damaged or Incorrect Orders below for how to submit a claim.

If your order arrives damaged or incorrect, text us at 256-750-0853 within 24 hours of receiving your order. Your claim must include:

• Clear photos or videos of the item(s)
• Your order number
• A clear photo of your packing slip

Items must be unused and in their original condition. If your claim is eligible and approved, we may issue a replacement, refund, or store credit at our discretion.

• Orders cannot be changed once they are placed or fulfilled.
• We do not offer refunds or exchanges for customer error, including selecting the wrong item at checkout.
• Please review your order carefully before completing checkout.

• All orders are processed within 1-3 business days after payment is received.
• Pickup orders must be picked up within 7 business days of being processed.

Orders ship Monday through Friday.

• Express and overnight shipping are available Monday through Thursday only. Orders placed on Friday are not eligible for expedited shipping.
• Shipping times are estimates and are not guaranteed. Delays caused by the carrier are outside of our control and are not considered a company issue.

• MaluxeMinks (MaluxeCollections) is not responsible for lost or stolen packages.
• Packages marked as "Delivered" by the carrier will not be reshipped. Please contact the carrier directly to file a claim.
• We are not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information entered at checkout. Please double check your shipping address before placing your order.